Vietnamese state-owned operator Viettel implemented analytics software from Ericsson in a move to upgrade 4G quality of service.
In a statement, the Swedish vendor said Viettel assimilated the Ericsson Expert Analytics data tool which enables it to gain insight into data-driven operations and decision-making to improve services. The solution also supplies insights into service experience and behaviour that can drive decisions and automate actions.
It detailed the solution enables operators to predict user satisfaction, detect issues impacting service experience, and service quality, understand root causes, create clear and insightful dashboards and automatically take appropriate action to improve experience and operational efficiency.
Interruptions in voice services can be detected by sifting through data via the solution, Certain incidents on a network can be resolved automatically and reduce resolution time from 30 minutes to one minute, Ericsson claimed.
Viettel Networks deputy director Nguyen Thi Tam said: “This will enable Viettel to resolve customer care issues in a faster and more efficient way than was previously possible. As a result, the end-user experience will be greatly improved.”
Ericsson head of Vietnam, Myanmar, Cambodia and Laos, Denis Brunetti added: “Ericsson Expert Analytics is supported by use cases, technologies and deep expertise that span mobile consumer services like Mobile Broadband and VoLTE. Ericsson Expert Analytics will empower Viettel through data-driven operations and decision-making which leads to satisfied subscribers and enterprise customers and overall better business outcomes.”